Consumer Insights: The importance of events for dairy

Whilst retailers seek to make the most of these special events, dairy volumes on promotion were marginally down for many occasions compared to an average 2-week period* in 2023. Therefore, increased demand for dairy often comes from consumer desire to celebrate rather than supermarket deals. Home-baking and scratch cooking are key to this, with consumers often looking to add more of a personal touch and share food with family members and loved ones.

Cow’s dairy retail performance at key seasonal events compared with average 2-week period in 2023

Source: AHDB analysis of NIQ Homescan retail data – 2023 events

Valentine’s Day

In 2023, Valentine’s Day saw a 2% seasonal uplift in volumes according to Nielsen (NIQ Homescan). Whilst cream and yogurt under indexed by -2% and -4% respectively compared to an average 2 weeks in 2023, this was offset by uplifts to milk (+2%).  Butter saw the biggest uplift in these two weeks (+6%), driven by butter spreads. There was also increased demand for butter for cooking with steaks, as well as cream for desserts which also will have boosted retail volumes.

Butter had one of its greatest uplifts for being chosen for romantic meal occasions in the 4 w/e 19 February 2023, more than twice as likely than an average 4-week period (Kantar Usage), and special meals had the greatest uplift in meal occasions for total dairy in this same period.

Pancake Day

Cow’s milk volumes over-index by 3% from increased demand for skimmed, semi-skimmed milk and whole milk. These products are all key ingredients for pancakes, and as a result we saw more in-home meal occasions containing these products. However, there was also a seasonal uplift for plant-based milk which give an opportunity to remind shoppers the positives of using cow’s dairy within cooking and baking.

Mother’s Day

Consumers look to treat their mothers on this special day, and Mother’s Day 2023 was no different, as dairy volumes saw a seasonal uplift of 5% around Mother’s Day (NIQ Homescan, 2 w/e 18 March 2023). All categories saw uplifts, however milk (+5%) and butter (+9%) saw the largest, perhaps with shoppers preparing for those breakfast-in-bed occasions to spoil their mothers. Contrastingly, total cow’s dairy volumes did not increase for Father’s Day, despite cheese (+3%), cream (+2%) and yogurt (+6%) all seeing uplifts.

Easter

Overall, cow’s dairy volumes saw an uplift in the run up to Easter 2023, with volumes for the 2 w/e 8 April 2023 3% greater than an average 2-week period* in 2023 according to Nielsen (NIQ Homescan). The majority of categories saw a seasonal uplift, with notable growth seen for butter (+8%) and cream (15%). Both cow’s block butter and spreads, and plant-based spreads saw a seasonal uplift. Cow’s butter spreads make up the majority of butter volumes, driving the uplift, as consumers got provisions to toast hot-cross buns and slather butter on top. The uplift in both butter and plant-based spreads gives an opportunity for dairy to gain share of the market by highlighting its positives at this key event period.

For cream, the uplift was largely driven by double and single cream, driven by a double digit increase to household penetration, likely from consumers purchasing products for more sweet treats for this indulgent event, as whipping cream also saw a seasonal uplift. Yet as consumers indulge rather than focusing on health, this spike in volumes at Easter was tempered, as cow’s yogurt is the second largest dairy category in volume terms, and this saw volumes underperform by 2% compared to the two average weeks.

Easter is an event which leans towards home cooked meals. An uplift in scratch cooking is seen for most dairy products during family centric events (including the periods where Mother’s Day and Easter fall), where the focus is around spending quality time together and eating home cooked foods (Kantar Usage).

King’s Coronation

There was also a spike in cow’s dairy volumes in the lead up to King’s Coronation bank holiday on 7^th May (2 w/e 6 May 2023). This came from a 7% uplift in butter spreads, and a 19% uplift in processed cheeses. There was also a huge uplift in clotted cream, which is perfect for a classic British scone (NIQ Homescan). Bank holiday’s, particularly those falling in May and August, also often have a similar celebratory feel to royal occasions, so remembering to promote these more indulgent dairy treats could help boost their sales at other points throughout the year.

Summer

Summer 2023 was a washout, which limited demand for products such as cheese due to fewer barbecues and therefore fewer burgers. However, demand for cow’s cream (+4%), yogurt (+5%) and butter was elevated compared to an average 2-week period. Should we see warm, sunny weather this year then we can expect to see more of a spike in dairy volumes compared to 2023 when volumes saw very little change.

Sales of ice creams through supermarkets peak in the summer months as good weather coincides with school holidays, with family tubs and handheld ice creams proving popular. A third of shoppers would be interested in DIY sundae kits (Mintel). Retailers could tap into this need by displaying syrups, cones, baked goods and other toppings together or in a bundle.

Linked to this, retailers can tie in dairy promotions and inspiration to major sporting events this summer as over 40% of consumers say they will watch these events at home (Mintel). Euro 2024 provides the opportunity to boost dairy sales, perhaps by providing barbecue and burger meal kit bundles including cheese to provide inspiration for pre-match parties. Consumers may also be inspired by the Paris 2024 Olympics to be healthier, so retail campaigns should tie in with this by highlighting the great health benefits of milk and yogurt.

While evening meals tend to be seen by shoppers as more celebratory from a total food perspective, cream bucks this trend as it is more likely to be used for celebratory, social, and special occasions at lunch than in an evening meal (Kantar Usage). This shows opportunities for cream as part of summer lunches, picnics and snacks.

Halloween and bonfire night

For Halloween, we saw little seasonal uplift (+1%) in cow’s dairy volumes (NIQ Homescan, 2 w/e 4 November 2023). Yet an uplift in butter was seen due promotions increasing demand for block butter (18%), with this trend also reflected in plant-based spreads. As Halloween is a time for sharing sweet treats, consumers require more butter for baking. It is also likely consumers shopped for provisions for Bonfire Night.

Christmas

Total cow’s dairy volumes increased in the lead up to Christmas (+12%), as people looked to stock up their fridges and treat themselves to special goodies (NIQ Homescan, 2 w/e 23 December 2023).

Demand for all dairy categories, apart from yogurt, increased by more than at other events as shoppers looked to indulge over the festive period. The most notable seasonal uplift was for cream volumes, which grew 183%, mainly due to double cream which lends itself well to dessert occasions. This was followed by cheese (+50%), butter (+29%) and milk (+9%), as these are staple ingredients during the festive period, and it is a key occasion to share home cooking with family.

% volume changes for cow's dairy products seen at Christmas 2023 vs an average 2-week period

Source: NIQ Homescan, Total dairy and dairy products, Volume % change versus average 2-week period. 2 w/e 23 December 2023

Overall, demand for luxurious dairy increased, as consumers may also be more open to browsing for more indulgent products in the spur of the moment, such as cheeses perfect for snacking (+108%) or when socialising, as well as classic British regional (+102%) and specialist/continental varieties (+77%). Alongside the strong performance for these cheeses, Stilton & British Blue over-indexed by 416% as demand greatly increased compared to an average week in 2023, albeit from a low base. In comparison, cheddar volumes saw a 31% uplift. Yogurt volumes declined compared to an average week in 2023, which counteracted some of the growth since it is not a Christmas staple.

Future opportunities for Dairy

• There is little change in retailer volumes on promotions during many of these key events. Retailers should therefore look to change tactic and make the most of consumer demand and even boost retail volumes further with greater dairy volumes on promotion for events such as Pancake Day, perhaps with recipe kits to make home-cooking easier. Retailers can take inspiration from events such as Valentine’s Day and Easter when meat is often purchased to indulge and share with loved ones, to ensure dairy is also seen as being an important product used to treat people. Desserts should be a key focus for retailers to try and engage consumers.
• Yogurt is also the second largest dairy category in volumes, yet very few seasonal uplifts were seen for larger occasions like Christmas and Easter. Retailers should therefore try and promote yogurt as a sweet-treat to be enjoyed as part of a wider food offering for these occasions.

*average 2 week period excludes 2 weeks to Christmas (23 December 2023)

**index versus the average 2 weeks excluding Christmas (over 100 means more likely to be purchased, under 100 means less likely to be purchased)

***average 2 week Summer period is defined as the best performing 2 week period within the 16 w/e 2 September 2023

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